Frequently Asked Questions


What is encryption?

Encryption is the transformation of data into an unreadable form. Its purpose is to ensure privacy by keeping the information hidden from anyone for whom it is not intended, even those who can see the encrypted data.

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How is the login process safe?

When OfficeLock software is installed on a computer, the user runs a one-time user setup tool and is prompted for an initial password. A hash of the password is made using a cryptographic algorithm and is used, along with other information, to protect user-specific keys and tamper-detection information.   When the user later logs in he/she enters the password; the hash is generated, tamper detection information is cross-checked, and if correct the protected user-specific information is retrieved.

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What does OfficeLock software do?

OfficeLock components protect your data from theft, hacking, inadvertent disclosure inside and outside the secure perimeter, across communications and at rest anywhere the data travels.  They automatically encrypt the documents and messages you create so that they are unreadable to anyone but you or the people with whom you decide to share them.

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How does an OfficeLock solution protect my data?

The OfficeLock client seamlessly integrates with other Windows applications. Once installed, it automatically encrypts files when they are closed and decrypts them again when they are opened. When a protected application is running, it is impossible to tell where that application ends and OfficeLock protection begins. OfficeLock software lets you work the way you always do - there is nothing new to learn or to remember.

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Do I need OfficeLock protection if I already have a firewall?

Yes. Firewalls are only designed to provide protection against outside intrusion via the Internet. They do not provide protection from the full range of data security risks. For example:

  • Laptop computers are physically mobile and regularly travel outside the protection of the network firewall. Because laptops are easily stolen, their data therefore remains entirely at risk.
  • Firewalls do not protect data which travels outside the network. Files attached to email messages are easily intercepted while in transit between sender and recipient.
  • When a user leaves his desktop computer his data is at risk from co-workers, temporary employees, janitorial staff, visitors to the office, etc. This is because firewalls leave data vulnerable to be stolen by anyone on the friendly side of the firewall, i.e. anyone who has physical access to the keyboard.

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I already have password protection on my laptop PC.
Do I also need OfficeLock functionality?

Yes! To protect the data on laptops, users often rely upon either a device password and/or the operating system's password; without typing one or both in, the laptop will not run. What most people do not know is that this kind of "protection" represents no more than a momentary obstacle; it is similar to the flimsy locks found on suitcases.

A device password is usually stored on a chip known as the BIOS. The protection is therefore only in force on that particular PC. To access the data, the thief simply removes the hard disk drive and installs it into another PC. In the case of the operating system password various password crackers or replacement tools are available..

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Are my documents protected when the OfficeLock client is not running?

Yes. Once OfficeLock software encrypts your files they'll remain protected even if it is not running, even if the OfficeLock client were uninstalled.

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What is a "log on password"?

Your log on password is one way that OfficeLock authenticates the authorized user in order to allow decryption. In other words, the log on password confirms that you are you. (Other compatible methods include biometric identification such as fingerprint, voice, or retinal recognition.) OfficeLock prompts you for your log on password when Windows starts. From that point onward, OfficeLock automatically decrypts files as you open them and encrypts them again when you close them.

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What happens if I walk away from my PC after I log on?
Won't my data be unprotected?

No. After a period of inactivity (no keyboard entry or mouse movement) OfficeLock will automatically log you off. Once logged off, your encrypted data is again inaccessible. You can set the automatic log off time-out to be as short as one minute or as long as sixty minutes.

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If all my Office documents are encrypted, will document management systems be able to read the identifying information such as keywords, subject, title, author, etc.?

Yes. Because OfficeLock integrates seamlessly with Microsoft Office, it only encrypts your data but leaves the "Summary" information intact. So while your data remains encrypted, the documents are still searchable by the Office "Find" feature and other document management systems.

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Does OfficeLock protect my documents from other users on my network?
What about protection from other users on a shared PC?

OfficeLock can do what other automatic encryption programs cannot: simultaneously protect the data created by multiple users in shared locations. Users can share network drives and folders or even share a single PC. Every file created by each user is unreadable to all other users - unless a user specifically chooses to share it.

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Does OfficeLock protect the documents I share with others?

Yes. OfficeLock allows the creation of protected groups, with each group containing any number of authorized members. Once you join a group, no further steps need be taken. OfficeLock automatically encrypts and decrypts group files for group members. And only group members can access files encrypted for the group. Members can always choose which files they want or don't want to share with the rest of the group. The OfficeLock group feature allows you to share encrypted files both over a network as well as via e-mail. You can therefore invite people from outside the network, such as vendors or consultants, to join specific groups.

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Does OfficeLock protect the documents I send attached to email?

Yes. OfficeLock automatically encrypts e-mail file attachments in Microsoft Outlook, Outlook Express and Qualcomm Eudora.

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If all my documents are encrypted, won't documents
I send out via email be unreadable to others?

No. OfficeLock seamlessly integrates with your email program to provide security intelligently. Whenever you attach a file to an email message, OfficeLock displays a dialog that asks you how you'd like the file processed before it is transmitted. Choices include: (1) Encrypt with Unique Password, (2) Encrypt for Group, (3) Standard Encryption (for sending to your second PC), and (4) Send Unencrypted.

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Can OfficeLock protect documents
I send to people who don't have OfficeLock installed?

Yes. You can send protected documents to associates who have not purchased OfficeLock. Just encrypt files as you would normally so they will be transmitted securely. Your associates who do not have the full OfficeLock software client can download the no-charge collaboration and reader utility (analogous Adobe's Acrobat Reader, but supporting full collaboration). The no-charge version will automatically decrypt protected files upon opening, just like the full version. The difference between the light version and the full version is that the light version can not originate encrypted files or email messages.

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Is OfficeLock's encryption strong?

Yes. OfficeLock uses the 448 bit key Blowfish encryption algorithm. Blowfish is a symmetric block cipher that was designed in 1993 by the renowned cryptographer Bruce Schneier. Since then it has been analyzed considerably, and has gained acceptance as a strong encryption algorithm. At its maximum key length, Blowfish is so strong that the United States Federal government restricts its export. Blowfish is also fast, encrypting up to 8.3 megabytes per second on a Pentium 150. For more information about the Blowfish encryption algorithm visit: www.Counterpane.com.

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Why should I trust OfficeLock's encryption?

Most publishers of security software do not make the source code, and therefore the soundness, of their encryption engines readily available for public review and critique. In contrast, OfficeLock uses "open source" encryption from OpenSSL.org. The open source code of the OpenSSL encryption engine is freely available for cryptographic peer review and has withstood years of rigorous scrutiny by international experts. For more information visit: www.OpenSSL.org.

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Why is OfficeLock's protection superior to other encryption solutions?

Competing encryption software solutions which claim to be automatic actually require users to save files in specific drive or folder locations which have been designated as "protected." The problem with this approach is that users usually don't know (or care) where their files are located. If questioned where they've saved their documents, most would answer "in Word," or "in Excel." It is unrealistic to demand that users understand the file system. To do so requires a level of user involvement and technical expertise that exposes data to the risk of user error.

Conversely, OfficeLock protection follows files regardless of their location. Instead of just protecting specific file locations, OfficeLock protects everything that a protected application creates, wherever it creates it and wherever the user chooses to send it. OfficeLock requires no alteration of your work habits, thus removing the possibility for user error causing a breach in security.

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What happens if a user forgets his/her log on password?

During installation, OfficeLock creates an escrowed key. This key enables recovery of encrypted data in the event a user forgets a log-on password (or in the event of employee termination). Using the escrowed key, the system administrator can generate a new log-on password, as well as gain access to any encrypted data.

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What if Windows freezes or my computer loses electrical power while OfficeLock® encrypting or decrypting - will my data be corrupted?

OfficeLock includes an automatic recovery feature that ensures the integrity of your data. Even if your PC were to lose electrical power and reboot in the middle of encrypting or decrypting your data would not be corrupted.

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With what applications and operating systems is OfficeLock compatible?

OfficeLock is fully backwards and forwards compatible, working with Windows 98, NT 4.0, 2000 and XP Professional, as well as Office 2000, XP and 2003. Popular email programs are also protected, including Microsoft Outlook, Microsoft Outlook Express, and Qualcomm Eudora. Additionally, OfficeLock provides automatic data security for Adobe Acrobat, the world's most popular file distribution format (and the leading choice of government agencies). Other protected applications include Microsoft's WordPad, Notepad and Paint. OfficeLock's architecture is extensible so it can be easily modified to protect additional applications. The ability to reliably operate under varied conditions is critically important to meeting the needs of enterprise customers who most often manage large and diverse environments. OfficeLock's program architecture is extensible so it can be easily updated to protect additional applications. The OfficeLock process of seamlessly integrating with other applications comprises an original and proprietary technology for which a patent has been filed with the United States Patent and Trademark Office.

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What is "file shredding" and why does OfficeLock
automatically shred temporary files?

When a file is "deleted", it is not really gone from your system. Hackers can still easily recover the original data. OfficeLock, however, shreds a deleted file by thoroughly wiping its binary data from the hard disk at the sector level, so it cannot be recovered. OfficeLock exceeds the U.S. Department of Defense mandated standards for secure file removal necessary to prevent unauthorized disclosure of sensitive information.

Most Windows programs create temporary files which contain exact copies of your data. These temporary files are supposed to be deleted by the programs which create them. Hackers can easily recover this data, as they can with any deleted file. Because OfficeLock integrates seamlessly with the applications it protects, it automatically shreds temporary files so they can't be recovered.

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What features are available to network administrators
for automating OfficeLock's installation and maintenance?

The OfficeLock Enterprise Edition includes all the features described above while also meeting the centralized administration needs of corporate and government enterprises who typically manage installations of 1000+ users. The Enterprise feature set enables administrators to remotely control all aspects of the OfficeLock user experience. Administrators need never personally visit employees' PCs to install or support OfficeLock. OfficeLock Enterprise's features are designed to provide "top-down" management capability so that OfficeLock protection can be extended to completely control the storage, retrieval and transmission of business data.

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Does OfficeLock protect documents if they are removed from my computer?

Yes. OfficeLock protection follows files regardless of their location: on laptop and desktop PCs, on networks and on the Internet.

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Some Rights Management products and encryption systems are vulnerable to attack by killing applications and other system resources. When these attacks occur, Rights Management protection is lost and files are left in the clear. Does OfficeLock protect against this type of attack?

Yes. Attacks against applications such as Microsoft Word, Excel, and other programs create havoc with many Rights Management products. Standard OfficeLock protection encompasses the complete system and file life cycle. With regard to the system, OfficeLock’s primary Application Protection Tool (APT) guards against attacks from Trojans, keystroke loggers and other malware. APT also protects against malware by protecting OfficeLock system resources and the applications and files that are protected by OfficeLock. Interfuse also provides an optional APT-Pro upgrade that “hardens” user PC systems from other attacks.

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Recently several new products are being sold that convert PDF files to .txt and .doc files. Can OfficeLock protect from this type of attack?

OfficeLock-protected PDF files are encrypted until actually opened under OfficeLock’s run-time protection, thus PDF converters will not be able to perform their conversion. During run-time, OfficeLock’s APT will terminate any process or event that tampers with or attacks a PDF file.

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How does OfficeLock compare to other products that use PDF files to protect Office-Suite application files?

OfficeLock secures Microsoft Suite application files and Adobe PDF files. When malware attacks application files, it expects to see a specific known file structure. Malware attacks against OfficeLock-protected files are unsuccessful if the application file is encrypted and has an unknown file structure.

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We use anti-virus software on our employees’ PC systems. Do we still need OfficeLock APT-Pro?

Both virus software and OfficeLock’s APT-Pro software are recommended to properly protect PC systems from what some major companies report to be malware attack rates that exceed 3 GB of data per hour! These attack mechanisms are usually not stopped by standard anti-virus software, which typically uses pattern recognition to match incoming messages against a list of known threat patterns. Unfortunately, by the time pattern matching takes place, the system has already been breached. Also, the pattern-match approach is inherently reactive and demands timely and very frequent updates to keep up with accelerating emergence of new and damaging threats. APT uses behavior and pattern recognition technology. This technology acts as a system monitor, identifies potentially suspicious activities and threats, neutralizes the problems, and logs information before the problems can compromise information security and privacy.

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How effectively does OfficeLock recognize malware?

Common anti-virus software is reactive, in that it responds to malicious events late in the attack cycle. OfficeLock APT is proactive, detecting types of known malware by recognizing their behavioral traits and usage anomalies and then stopping or killing them before information and/or system integrity is compromised. OfficeLock effectively protects resources against most types of malware, including Destructive Trojans, Remote Administrative Trojans, Key Logger Trojans & Spyware, Multipartite Trojans/Worms, and Polymorphic malware.

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Does anti-spyware software like SpySweeper handle malware as well as OfficeLock APT-Pro?

OfficeLock APT-Pro is based on a "Layered Security Model". Low-cost tools such as SpySweeper are point solutions that provide one aspect to the total defense of an enterprise. SpySweeper, Ad-Aware, etc are basically disk and file scrubbers that follow the anti-viral model of checking file contents for Spyware or Trojan "signatures". As such, they provide minimal real-time protection against threats such as those initiated by malicious interactive users (intent on information theft). Furthermore they have NO capabilities to judge real-time anomalous program or user behaviors and thus react only to threats already identified and characterized as of the last signature update. APT operates more in line with tools such as the Cisco Security Agent, but with an emphasis on protecting the individual host (i.e. PC) within the enterprise-computing framework – thus complementing the network and perimeter-based defense layers.

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Does OfficeLock protect against common Internet browser-based attack mechanisms such as those against Internet Explorer?

Unlike common application programs (such as Word, etc.), web browsers are often, by design, built to accommodate extending functionality via plug-ins, etc. This strength of extensibility, combined with the increasing use of the browser as the basis for information/application access, has unfortunately made them a rich target for virus and malware developers. Fortunately, OfficeLock APT-Pro protects against malware regardless of the path or how the malware gained access to the system – and therefore protects system integrity.

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